Privacy Policy

1. Introduction

Welcome to MRHK.CO ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our short-term rental platform. We are committed to protecting your privacy and ensuring transparency about our data practices.

By using our platform, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Information You Provide to Us

Account Information: When you create an account, we collect your name, email address, phone number, date of birth, and profile photo.

Identity Verification: To ensure safety and trust, we may collect government-issued identification documents, such as driver's licenses or passports.

Payment Information: We collect payment details including credit card information, billing address, and payout preferences for hosts.

Property Information: For hosts, we collect detailed property information including address, photos, amenities, house rules, and pricing.

Communications: We collect information from your communications with us and other users through our messaging system.

Reviews and Ratings: We collect reviews, ratings, and feedback you provide about properties and experiences.

2.2 Information We Collect Automatically

Usage Information: We collect information about how you interact with our platform, including pages visited, search queries, and booking activities.

Device Information: We collect information about the devices you use to access our platform, including IP address, browser type, operating system, and device identifiers.

Location Information: We may collect location data from your device when you use location-based features of our platform.

Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and collect usage data.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Platform Operation: To provide, maintain, and improve our platform services
• Account Management: To create and manage your account, verify your identity, and authenticate users
• Booking Services: To facilitate bookings, process payments, and manage reservations
• Communication: To send you service-related notifications, respond to inquiries, and provide customer support
• Safety and Security: To protect users, prevent fraud, and maintain platform integrity
• Personalization: To customize your experience and provide relevant property recommendations
• Marketing: To send promotional materials and updates about our services (with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Analytics: To analyze platform usage and improve our services

4. Information Sharing and Disclosure

4.1 Information Shared with Other Users

To facilitate bookings, we share certain information between hosts and guests:

• Profile information (name, photo, reviews)
• Booking details and communication history
• Contact information as necessary for the reservation

4.2 Third-Party Service Providers

We do not share your personal information with third-party companies for their marketing purposes. However, we do use certain service providers to help us operate our platform:

• Payment Processors: To handle secure payment transactions
• Analytics Services: Google Analytics to understand platform usage and improve our services
• Communication Services: Email and SMS service providers for transactional communications
• Security Services: Identity verification and fraud prevention services

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Respond to legal process or government requests
• Enforce our terms of service
• Protect the rights, property, or safety of MRHK.CO, our users, or others
• Investigate potential violations of our policies

5. Google Analytics

We use Google Analytics to analyze how users interact with our platform. Google Analytics collects information such as:

• Pages visited and time spent on pages
• Referring websites and search terms
• Browser and device information
• General geographic location

Google Analytics uses cookies to track this information. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on or by adjusting your cookie preferences in your browser settings.

For more information about Google's privacy practices, visit Google's Privacy Policy.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your account
• Analyze platform usage and performance
• Provide personalized content and recommendations
• Prevent fraud and enhance security

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our platform.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication procedures
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Prevent fraud and ensure platform safety

When we no longer need your information, we will securely delete or anonymize it. Some information may be retained in backups for a limited period for security and operational purposes.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

9.1 Access and Portability

You can access and download your personal information through your account settings or by contacting us.

9.2 Correction and Updates

You can update your account information and preferences at any time through your account settings.

9.3 Deletion

You can request deletion of your account and personal information, subject to certain legal and operational limitations.

9.4 Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link in our emails or updating your communication preferences in your account.

9.5 Cookies

You can manage cookie preferences through your browser settings or our cookie preference center.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. When we transfer your information internationally, we implement appropriate safeguards to protect your data.

11. Children's Privacy

Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our platform
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Your continued use of our platform after the effective date of the updated policy constitutes your acceptance of the changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Jurisdiction-Specific Provisions

14.1 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to request information about data collection and sharing practices and the right to opt out of the sale of personal information. We do not sell personal information.

14.2 European Union Residents (GDPR)

EU residents have rights under the General Data Protection Regulation (GDPR), including the right to data portability, the right to rectification, and the right to lodge a complaint with a supervisory authority.