Please read this Service Agreement carefully before using our platform. By accessing or using MRHK.CO, you agree to be bound by these terms.
By accessing, browsing, or using MRHK.CO (the "Platform"), you acknowledge that you have read, understood, and agree to be bound by this Service Agreement ("Agreement") and our Privacy Policy. If you do not agree to these terms, you must not use the Platform.
MRHK.CO provides an online marketplace that connects property owners ("Hosts") with individuals seeking short-term rental accommodations ("Guests"). We facilitate the listing, discovery, and booking of properties but are not a party to the actual rental agreements between Hosts and Guests.
To list properties or book accommodations, you must create an account by providing accurate, current, and complete information. You agree to:
As a Host, you agree to:
Hosts who use the request-to-book feature may decline booking requests only for lawful reasons, including but not limited to: dates unavailable, Guest does not meet stated minimum requirements, or the Host's property rules are not satisfied. Hosts may not decline booking requests on the basis of race, color, national origin, religion, sex, disability, familial status, sexual orientation, gender identity, source of income, or any other characteristic protected by applicable federal, state, or local law, including the Fair Housing Act (42 U.S.C. § 3604) and applicable state statutes.
Hosts found to have declined bookings based on protected characteristics, or who exhibit a pattern of suspicious declines, may have their listings suspended or permanently removed from the Platform and may be subject to reporting to applicable regulatory authorities. Guests who believe a booking was wrongfully declined may submit a complaint to disputes@mrhk.co.
By listing a property on the Platform, the Host acknowledges and agrees that the Payout Code mechanism described in Section 5.3 is a material term of every booking made through the Platform. The Host's approval of a booking request constitutes the Host's knowing acceptance of this payment structure.
The booking process creates a binding contract between Host and Guest as follows:
The price displayed to Guests on the Platform is the complete, final price for the accommodation, inclusive of all Platform service fees. Guests will not be charged any additional fees beyond the displayed price except as separately and explicitly disclosed prior to booking confirmation (for example, locally required transient occupancy taxes collected by the Platform as a marketplace facilitator, if applicable).
The Platform retains a service fee from the total amount collected. Hosts receive the accommodation rate as displayed in their listing management dashboard, net of the Platform's service fee. The fee structure is disclosed to Hosts at the time of listing creation and in their account settings.
The Payout Code is the Guest's voluntary confirmation that the property meets their expectations. Guests have the right to inspect the property upon arrival before deciding whether to present the code. A Guest who is not satisfied with the property after inspection may withhold the Payout Code, depart, and will not be charged. Presenting the code activates the Guest's full license to occupy the property for the agreed booking period and triggers payment capture.
The Payout Code process operates as follows:
Hosts must give Guests a reasonable opportunity to inspect the property upon arrival before requesting the Payout Code. A Host may not condition entry to the property on immediate code presentation, demand the code before the Guest has had an opportunity to enter and assess the property, or pressure a Guest for the code before the inspection period has elapsed. Hosts found to have pressured Guests in this manner may have their listings suspended.
If a Guest withholds the Payout Code and departs following an unsatisfactory inspection, the Guest is not charged and has no further payment obligation for that booking. The Host will not receive a payout. The Guest is under no obligation to provide a reason for withholding the code, though feedback through the Platform's review system is encouraged.
Because the Payout Code system is designed to protect Guests from being charged for properties that do not meet the advertised description, a Guest who withholds the code has exercised their remedy in full. Such a Guest has no further financial claim against the Host or Platform arising from the cancelled booking and may not seek additional compensation through the Platform's dispute process for a stay that did not proceed.
The right to inspect under Section 5.3 is a limited right of inspection, not a license to use the property as accommodation. A Guest who uses the property as accommodation — sleeping there, leaving personal belongings overnight, hosting additional persons, or otherwise using the property for its intended rental purpose — beyond the 6-hour inspection window without presenting the Payout Code has exceeded the scope of the inspection right. Such conduct:
The Platform reserves the right to immediately suspend or terminate the account of any Guest found to have occupied a property beyond the permitted inspection period without Payout Code submission, and to cooperate fully with law enforcement and the affected Host in any resulting legal proceeding.
A "Completed Stay" means a stay during which: (a) the Guest presented the Payout Code to the Host following the check-in inspection; (b) the Host entered the code into the Platform; (c) the Guest occupied the property for the agreed booking period or a portion thereof; and (d) the Guest departed the property at or before the scheduled checkout time.
Following a Completed Stay, the Guest's payment obligation is fully due and cannot be reversed except through the Platform's dispute process set out in Section 9. A Guest may not initiate a chargeback or dispute with their financial institution as a substitute for or in lieu of the Platform's dispute process.
Automatic Payout Release: If no dispute is initiated by the Guest within 24 hours of scheduled checkout, or if an initiated dispute is resolved in the Host's favor, the Platform will release the Host's payout. If a dispute is initiated, Host payout will be held pending resolution per Section 9.2.
You agree not to:
By uploading, posting, or providing any content to the Platform, you grant MRHK.CO a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, and distribute such content. You represent that you own all rights to the content or have obtained necessary permissions.
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into this Agreement by reference. By using our Platform, you consent to our data practices as described in the Privacy Policy.
MRHK.CO provides a structured process for resolving disagreements between Hosts and Guests. The key principles are:
Full details — including timelines, evidence requirements, financial remedies, chargeback liability, arbitration procedures, and liability limitations — are set out in our Dispute Resolution Policy, which is incorporated into this Agreement by reference.
You may terminate your account at any time by contacting us or using the account termination feature in your account settings. Termination does not relieve you of payment obligations for confirmed bookings or outstanding fees.
We may suspend or terminate your account immediately, with or without notice, for:
Upon termination:
We reserve the right to modify this Agreement at any time. Material changes will be communicated through:
Your continued use of the Platform after the effective date of material changes constitutes acceptance of the modified Agreement. If you do not agree to the modified terms, you must cease using the Platform.
This Agreement is governed by the laws of the State of California, without regard to conflict of law principles. For disputes not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in California.
Note: Governing law jurisdiction must be confirmed with legal counsel prior to public deployment of this Agreement.
If you have questions about this Agreement or need to contact us regarding disputes, please reach us at:
Customer Support: support@mrhk.co
Dispute Resolution: disputes@mrhk.co
Legal Department: legal@mrhk.co