Honest limits,
clear protections.

1. Identity verification

Every host and guest account is tied to a verified email address and phone number. Hosts listing properties complete additional identity verification during onboarding, including government-issued ID and the payout bank account that will receive earnings.

2. Payments and payouts

The price shown at booking is the final, all-in price the guest pays. When the host approves the booking request, a binding agreement is formed at that advertised price — there are no added fees revealed later.

Payment is captured at check-in through our payout-code system. The guest has up to 6 hours after arrival to inspect the property; providing the one-time payout code authorises the charge and triggers the host payout. Because the price and terms were agreed at booking approval, a guest who withholds the code after a completed stay is in breach of the booking contract, not exercising a cancellation right. Bad-faith withholding is grounds for platform action including direct collection.

Details of timing, fees, payout windows, and the objective standard for a "completed stay" are in sections 5 and 9 of our Service Agreement.

3. Property damage and insurance

MRHK.CO does not provide a host damage-protection program. If your listed property is damaged by a guest, MRHK.CO does not reimburse you.

• Hosts are expected to carry appropriate short-term rental or landlord insurance.
• Hosts may collect a security deposit as permitted by their listing and local law.
• We will cooperate with reasonable law-enforcement requests where a crime is reported.

4. Disputes

When something goes wrong, either party can open a dispute from the booking page. We publish the full process — timelines, evidence requirements, available remedies, and limits — in section 9 of the Service Agreement.

Summary of what you can expect:

• Initiate: from the booking page, within the published windows (24h for guests, 48h for hosts).
• Evidence: photos, videos, messages, and receipts, submitted within 72 hours.
• Decision: most cases resolved in 3–5 business days, maximum 10 business days.
• Remedies: partial or full refunds, service-fee waivers, or expense reimbursement where warranted.

5. Non-discrimination in host approvals

Because hosts actively approve or decline each booking request, host approval decisions are subject to applicable anti-discrimination law. Hosts may not decline a booking based on race, color, national origin, religion, sex, disability, or familial status (Fair Housing Act and ADA), nor on sexual orientation, gender identity, or source of income where state or local law protects those categories.

Guests who believe a booking was declined on a prohibited basis can report it to support@mrhk.co with the listing and the request timestamp. Confirmed violations may result in listing removal and account termination.

6. Safety reporting

If you experience or witness unsafe conduct on the platform — harassment, fraud, discrimination, or any activity that puts a person at risk — report it immediately to support@mrhk.co with the booking reference. For emergencies, contact local authorities first.

7. Data security

Authentication uses an OpenID-Connect identity provider with an industry-standard authorization-code flow. Payment details are handled by our payment processor; MRHK.CO does not store full card numbers. How we handle personal information is described in our Privacy Policy.

8. Our limits

MRHK.CO is a technology platform. We do not own, operate, or inspect the listed properties, and we are not a party to the rental agreement between host and guest.

Our liability for claims arising from the Platform's own acts or omissions (for example, payment processing errors, data breaches, or wrongful account action) is capped at $5,000 per incident, except where applicable law prohibits such a limit. In most cases, liability is further limited to the platform service fee paid on the booking in question. This cap does not create a damage-reimbursement programme and does not apply to losses caused by the conduct of guests or hosts. Full terms are in section 9 of the Service Agreement.